Privacy Policy

Last updated: March 31, 2026

Nanu's Hot Chicken ("we," "our," or "us") operates the Nanu's Hot Chicken mobile application and website at order.nanushotchicken.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

1. Information We Collect

Information you provide:

• Account information: Name, email address, and phone number when you create an account or place an order.
• Order information: Items ordered, delivery address, order preferences, and special instructions.
• Payment information: Credit/debit card details are processed securely by our payment provider, Stripe. We do not store your full card number on our servers.

Information collected automatically:

• Device information: Device type, operating system, and app version.
• Push notification tokens: If you enable push notifications, we collect your device token to send order status updates.
• Usage data: Pages visited, features used, and interaction patterns to improve our Service.
• Biometric data: If you enable biometric authentication (fingerprint or face unlock), authentication is processed entirely on your device. We never receive, store, or transmit your biometric data.

2. How We Use Your Information

• Process and fulfill your food orders
• Send order confirmations and status updates (email and push notifications)
• Process payments securely through Stripe
• Improve our menu, service, and app experience
• Respond to customer support inquiries
• Send promotional offers and coupons (only with your consent)
• Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We share information only with:

• Payment processor (Stripe): To process your payments securely.
• Delivery partners: Your name, phone number, and delivery address to fulfill delivery orders.
• Analytics providers: Aggregated, non-personally-identifiable data to improve our Service.
• Legal requirements: If required by law or to protect our rights.

4. Data Security

We use industry-standard security measures to protect your information:

• All data transmitted over HTTPS encryption
• Payment processing handled by PCI-compliant Stripe
• Passwords hashed with bcrypt
• Biometric authentication processed on-device only

5. Push Notifications

We use Firebase Cloud Messaging (FCM) to send push notifications about your order status. You can disable push notifications at any time in your device settings. Your FCM token is used solely for delivering notifications related to your orders.

6. Cookies and Local Storage

Our Service uses cookies and local storage to maintain your session, remember your preferences, and keep items in your cart. These are essential for the Service to function properly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of promotional communications
• Disable push notifications via device settings

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date above.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Nanu's Hot Chicken
Email: support@nanushotchicken.com
Website: order.nanushotchicken.com